Question 1

What does an independent patient advocate do?

Accepted Answer

An independent patient advocate works solely for you, not for hospitals or insurance companies. I help you make informed healthcare decisions that align with your wishes and ensure you get the care you need. Using my background, knowledge, and professional experience, I guide you through the healthcare system.

Question 2

Do you provide medical care or advice?

Accepted Answer

No, I am not a medical provider. I do not offer medical care, nursing services, or medical/legal advice. Instead, I serve as a consultant and resource to connect you with the right professionals. I am also an expert in pain neurobiology, neurophysiology, and neurochemistry, helping you understand your pain and how your habits can impact it.

Question 3

Do you make healthcare decisions for me?

Accepted Answer

No. We provide you with the information needed for you to make an informed decision about your options based on your needs, desires, insurance coverage, and cost. Our goal is to empower you to make the best decisions for your health and well-being.

Question 4

Are you board certified as a patient advocate?

Accepted Answer

Yes, there is board certification through The Patient Advocate Certification Board (PACB). Once certified, Independent Patient Advocates can display the BCPA credentials. To stay current, Board Certified Patient Advocates must continue their education and attend professional development. I am currently studying for my board certification.

Question 5

Is patient advocacy covered by health insurance or Medicaid?

Accepted Answer

As this is a private, independent service, insurance does not cover it. If you have an health savings account (HSA), you may be able to use funds from that to pay for advocacy services. All fees are the responsibility of the responsible party, which is detailed in my client agreement.

Question 6

Do you offer online or in-person services?

Accepted Answer

I offer both online and in-person services, depending on your needs. For those outside my service region, I provide services via video conference or phone. Local clients can also choose online services if meeting in person is not possible. I am based in Swanzey, New Hampshire, and can travel within the Monadnock Region.

Question 7

How do you protect my personal medical information?

Accepted Answer

The privacy of your medical information is my utmost priority. Unless I have specific written permission from you, I will not discuss your personal information with anyone, including other family members, friends, or those paying for my services. We use encrypted, HIPAA-protected email to ensure the information you choose to share with us is secure. All personal and medical information shared with me is treated confidentially and is protected at all times.

Question 8

What are your operating hours?

Accepted Answer

I am generally available Monday through Friday, 9 AM to 5 PM. For clients who keep me on retainer, I am available for emergencies outside of these hours.

Question 9

What if I cannot afford to pay for an independent advocate?

Accepted Answer

Since I am hired directly by the client, there is no influence by the interests of the hospital or insurance industry. 
If you need services, but cannot afford to pay, there are resources available. Please arrange a free consultation and don't hesitate to be upfront. There is no shame. I can refer to organizations that have access funds or there are advocates, like me, who sometimes have availability for a sliding scale or pro-bono client.

Question 10

When accompanying a client to a medical appointment, do you offer transportation?

Accepted Answer

No. I do not transport clients or family members, and instead, I will meet you at the appointment. However, I can assist in coordinating with local transportation services to ensure you get to your appointments safely.

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